Donor Retention: Identification as a driver of loyalty

Booster clubs often focus on the basic ties between their supporters and the club — having a child at the school, being a former member of a team or club. Studies continually show a strong connection between donor loyalty and identification with an organization. However, some studies have found that a basic connection — being a parent of a student, for example — isn’t enough to inspire loyalty (or donations). Rather, communities of participation, based on a supporters’ active participation, … [Read more...]

Donor Retention: Are your supporters really satisfied?

One hundred and fifty fundraisers attended a 2012 talk on donor loyalty where they were asked to raise their hands if they'd ever conducted a donor satisfaction survey. Not a single hand went up. Though it's often overlooked in the rush to attract new supporters, donor satisfaction is key for nonprofits in inspiring loyalty, and it’s more complicated than you may have thought. In customer service, a buyer’s satisfaction can be measured in the comparison of the expected service to that which was … [Read more...]

Donor Retention: Your booster club’s priority in 2014

The numbers have come in, and they don’t look great for booster clubs and other nonprofits. Recent surveys on charitable giving have found that engaging new donors will become more and more difficult: Of the four generations surveyed, a majority in each group said they expected to give the same amount of money to charity in the coming year and to support the same number of charities. Seventy-five percent of boomers said they would support the same number of charities in 2013 that … [Read more...]

Should Sugary Drinks be Banned in Fundraising?

New USDA Rules Restrict Sugary Drinks and Snacks Say goodbye to sugary snacks and drinks between classes! This is the last semester before USDA rules will restrict snack sales during school hours in public schools across the country. These include traditional junk food like chips and sodas, as well as more subtle sugar-containing beverages, like Powerade and Gatorade. Some states, such as California, had already banned these drinks in a piece of legislation that would have kicked in this fall. … [Read more...]

Locker Room Technology in a Post-Shower Era

Socially Awkward? Decades ago, showers were a required part of PE. Now, they’re an afterthought. Most athletes leave the locker room covered in their sweat—and others’—all the way home or, worse, all the way through class. "In all the years I've played football, I've never seen anyone shower in the locker room," said high school football player Joe Eason, in an interview with the Sun Sentinel. "I just don't feel comfortable around all of those people.” While locker room showering has … [Read more...]

New Year’s Resolution: Say Thank You All Year Long

When family gathers over the holidays, childhood memories are often shared as well as more recent anecdotes from daily life. My sister recalled an exchange with an older kid from the neighborhood where she had reminded the person to say "please", to which she received a response of, "PLEASE is for inside, GIMME is for outside." Decades later she still remembers it clearly.  And fondly!? Her 6 or 7 year old self had felt flattered that the big kid was taking her under his wing to show her … [Read more...]

Everything Booster Clubs Need to Know About the Fiscal Year

What is a fiscal year, in a nutshell? A fiscal year defines the start and end dates for an organization’s accounting. Annual and quarterly reports to donors, as well as tax filings, all flow from the fiscal year. So do budgeting and revenue goals. While the majority of U.S. companies’ fiscal year perfectly overlaps the calendar year (Jan. 1st to Dec. 31st), deviating from those dates is more common than you’d think. For example, check out the fiscal years for these organizations: Feb. 1st … [Read more...]

Passive Fundraising With Scrip: 5 ways to spread the word

Once you've set goals for your scrip fundraising campaign and  have a clear understanding of where you’re headed, it’s important to think about how you’ll get there. There are many ways to promote your efforts, and with a long-term project like electronic scrip enrollment or scrip sales, it’s important to continually reach out to your supporters in new and unexpected ways. 5 ways to communicate your campaign: 1. Bide your time. Many boosters who sell scrip or participate in electronic scrip … [Read more...]

Passive Fundraising With Scrip: 4 tips for setting campaign goals

Though electronic scrip fundraising is more passive than selling traditional scrip, some initial legwork is required to get your fundraising campaign off the ground. To ensure your club’s scrip efforts start strong and maintain their momentum into the future, it is important to have attainable goals and a clear plan for achieving them. First, set your target. You want to be sure you have realistic expectations of how your scrip donations will contribute to upcoming projects. If you are … [Read more...]

Passive Fundraising With Scrip: Getting the most from your campaign

In deciding how your club can make the most of scrip fundraising, it is important to consider the context of your campaign. Regardless of how actively you fundraise, with electronic scrip programs, you can only do so much to encourage supporters to shop. Before your club begins fundraising with scrip, you can ask yourself a few questions that will help you make the most of your campaign: Will local businesses support your club's campaign? Make a list of participating merchants in your area, … [Read more...]